Web• ®Alcatel-Lucent OmniPCX Open Gateway from R2.3 • Alcatel-Lucent OmniTouch Contact Center Standard Edition from R10.12 Interactions Omnichannel: • Phone calls • Email • Live web chat with file attachment capability (pdf, image, video) • Social media: Facebook Messenger, Twitter Routing: • Skills-based • OXE/CCD for phone calls Webable to supervise the Alcatel CCD’s queue and it detects all abandoned or missed incoming calls. The Corebridge server refers all information about missed calls to the specified agent’s call log on the Alcatel CCD in real time. In addition, an agent is also notified by e-mail after each missed call so that these may be followed up, turning
Alcatel Flashcards Quizlet
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WebVoice Communication & CTI Responsible Retail Integration Support Responsible System and Telecommunication Administrator on Microsoft and Alcatel-Lucent PBX Network Genesys CTI - Alcatel CCD CallCenter Technical Administrator. Certification: ITIL 4.0 Certified Microsoft Azure Founamentals - Certified Microsoft365 Dynamics CRM - … WebLes meilleures offres pour Châssis Alcatel Gigabit Ethernet L3 1RU OS6860-48. 48 RJ4 sont sur eBay Comparez les prix et les spécificités des produits neufs et d 'occasion Pleins d 'articles en livraison gratuite! ... Scanners CCD 48 Bit pour ordinateur, Commutateur Ethernet pour réseau d'entreprise et serveur, Câbles Ethernet (RJ-45/8p8c), WebAlcatel-Lucent OmniTouch Contact Center Standard Edition Author: Alcatel-Lucent Enterprise Subject: A scalable and reliable contact center solution for up to 7000 agents. … bouchra tinbihi